Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits, withdrawals and safer-gambling requests. For quick help use live chat when available or email our support team. For account security or payments queries we can guide you step-by-step and escalate matters to the relevant centre if required. We aim to respond promptly and will keep you informed throughout any investigation.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat when online, email replies within 24 hours) |
| General enquiries | [email protected] (account, payments and verification queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7381 4927 (telephone support during office hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account matters, or any issue requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account username, and up-to-date contact details to help us process your enquiry quickly. Attach any relevant documents and allow time for verification to avoid delays.
Contact Form
Response Time
Most support inquiries are answered within one business day. You can contact the team through the website or by email, and including your account details and a clear description of the issue can help them look into it. More complex requests, such as payment or account checks, may take longer depending on their nature.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear your feedback. Tell us what works well and what could be clearer or easier to use. Every message is reviewed carefully, and your comments help us improve the service and make the experience better for everyone.