User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, play games or use our services. We take your privacy seriously and set out below the types of information we gather, the purposes for which we use it and the choices you have about your data.
Types of data we collect
Personal data
When you register an account, we collect identifying information such as your name, date of birth, email address, postal address and contact telephone number. We also collect identity documents where required for verification, and payment details necessary to process deposits and withdrawals. Account credentials and security questions are stored to help protect your account.
Technical data
We automatically collect information about the device and browser you use, IP address, device identifiers, language settings and log data about your visits. This helps us ensure service availability, detect suspicious activity and improve the site on mobile and desktop.
Transactional data
Transactional records include deposit and withdrawal history, game activity, bet and win records, bonus use and other account transactions. We retain this data to manage your account, process payments and meet our compliance obligations.
How we use your information
We use data to create and manage your account, process payments, verify your identity, prevent fraud and comply with legal obligations. We also use information to respond to enquiries, provide customer support and operate safer-gambling tools. Aggregated or anonymised data may be used for analytics and service improvement.
Data protection practices
We protect personal information using appropriate organisational and technical measures such as encryption, access controls and secure servers. Access to personal data is limited to authorised staff and third-party service providers who need the information to perform their duties. While we aim to protect data, no system is completely secure and we cannot guarantee absolute security.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage and deliver relevant content. You can manage cookie preferences in your browser settings or via the cookie control on our site. Blocking certain cookies may affect functionality.
User rights
You have rights to access personal data we hold about you, to request correction of inaccuracies and to object to or restrict certain processing where applicable. You may also request a copy of your data in a portable format. Exercise of these rights is subject to verification and to any legal retention obligations.
Access, correction and deletion
To access, correct or request deletion of your data, contact our support team. We will verify your identity before responding and may retain certain information where required for legal, regulatory or legitimate business purposes, for example to prevent fraud or to satisfy accounting requirements.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud-prevention providers, customer support partners and other service providers who act on our behalf. We may also disclose information to comply with legal obligations or to protect our rights. Third parties will process data under contract and are required to keep it secure.
Privacy policy updates
We may update this policy from time to time. When we make significant changes we will post a notice on the site or contact you through your registered email. Continued use of our services after updates means you accept the revised policy.