Terms of Use

This page sets out the rules that apply when you use mFortune Casino. It explains how we and you interact, what we expect from players and the steps we may take to keep the service safe and compliant. Please read these terms carefully before registering or placing transactions with us. By using the platform you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your username and password confidential and notify us immediately if you suspect unauthorised access. You must not share accounts or allow others to use your payment methods. We may suspend, restrict or close accounts where we suspect fraud, collusion, abuse, or a breach of these terms. If we close an account, we will explain the reason where possible and follow our verification and withdrawal processes before releasing any admissible balance.

Eligibility requirements

To register you must meet our eligibility criteria. You must be of legal gambling age and provide true identity and address information when requested. We will carry out identity and payment-method verification checks and may refuse registration or restrict access if checks are incomplete or fail. Only one account per person is permitted and duplicate accounts may be closed with any associated funds or bonuses voided.

Acceptable platform use

Use the platform lawfully and without disrupting service. Prohibited activity includes automated play, bots, data-scraping, money laundering, using another person’s payment method, and attempting to circumvent location or access controls. Using tools to mask location or otherwise misrepresent eligibility is a breach and may lead to account suspension and forfeiture of winnings. We reserve the right to take action against behaviour that unfairly affects other users or the integrity of our services.

General bonus and promotion rules

Promotions are subject to specific terms which sit alongside these terms. General rules include one promotion per account unless stated, and withdrawing funds may cancel active bonus balances. Wagering, game contribution, maximum-bet and withdrawal conditions for any promotion will be detailed in the promotion terms. Where promotional terms conflict with these terms, the promotion terms will normally govern that offer for the duration of the promotion.

Deposits and withdrawals

All deposits must be made using payment methods in your name. We do not accept credit-card deposits. Deposits are subject to our minimums and maximums which are shown in the cashier and may change. Withdrawals will be made to verified payment methods and are subject to verification checks. We may apply temporary holds on withdrawals while checks are completed. We may also apply responsible gambling or AML limits and require additional information before processing large or cumulative withdrawals.

Dispute resolution

If you have a dispute, contact our support team in the first instance and provide relevant details and evidence. We will acknowledge and investigate complaints in line with our complaints procedure. If you remain dissatisfied, we will explain available independent alternative dispute resolution options where applicable and the next steps you can take to resolve the issue.

Updates to terms and conditions

We may update these terms from time to time. We will notify you of material changes via the platform or email where possible. Continued use of the service after a change means you accept the revised terms. If you do not accept a change, you should close your account and withdraw any admissible funds in accordance with these terms.