customer information

Terms and Conditions

All wirework sculptures are made by hand by me and are therefore unique and individual.

Although I do my very best to make each piece perfectly, the nature of the medium means that these items are not suitable as toys or for children.

All commissions accepted require a 30% deposit with the balance payable upon completion before posting or collection/delivery.

In the event of a commission being cancelled after acceptance and the piece having been started, the deposit is non-refundable.

If you sign up for my newsletter, I will never pass your details on to a third party.

Payment for private workshops must be taken on the day.

Payment for items sold at exhibitions and events and company workshops must be settled within 30 days of invoicing.

Due to the many changes in world markets recently, the price of wire has risen hugely by 52%. I have, unfortunately, had to raise my prices accordingly and I regret having to pass this on to my clients.

I have taken the decision not to hold workshops for the moment, but will update information as and when I resume.

However, I am still working hard, having been asked to make a wide variety of commissions over the last year, some of which are pictured on my Commissions page. The ghost soldiers are now positioned in Morpeth, Northumberland.

Data Protection Privacy Policy

As customers and subscribers of Wirework Garden Sculpture by Carol Sterritt, I may hold information about you - your name, email address or telephone number.

This policy is to let you know how I collect use and store this information and how I will always protect and respect your privacy.

NB When talking about information I am only referring to your contact details. I never have access to your financial information when paying by PayPal or bank transfer. All sensitive information in these transactions is held by the processing companies and is never shared with me.

How I collect

I use mailchimp to manage my mailing list and you will only be added if you have asked to be signed up for my newsletter.

Whenever you order from me you need only to give sufficient information about yourself to process the order. This information will not be stored.

The website provider I use - wix.com - has cookies enabled for this site to make sure your computer, or other device, is recognised when you visit again.

Who has access to your information

As a sole maker and business person for Wirework Garden Sculpture, I am the only person with access to your information.

I use mailchimp as a way of managing my mailing list and your details are stored safely and securely in their server.

How I use your information

I will send out newsletters to those of you that have subscribed to my mailing list that wish to receive information about Wirework Garden Sculptures forthcoming events and exhibitions, workshop news and reminders and 'where to see me'.

How I store this information

I keep an electronic copy of all my customers that have subscribed to my mailing list. This is held on my password protected computer and I do not share my password with anyone.

Your rights

You can ask at any time as to what information I may hold about you and will give full details. you also have the right for your details to be deleted or amended.

Please allow time if you are thinking about a specific date or event, it can take between 1 and 10 weeks to make a piece depending on its size and complexity.

If you are thinking of a piece either for yourself or as a special present, do browse through my portfolio pictures, but please be aware that each piece is hand made.

I am also offering vouchers from £20 going up in increments of £10, as an easy way of making a gift. Just get in touch with me by phone or email.

Thank you to all my customers for your continued support. Wishing

you all a safe, healthy and happy 2023.

Carol